RETURNS / EXCHANGES

Returns

Full-price merchandise may be returned for a full refund, online store credit or exchange within 30 days of the delivery date. All merchandise purchased for less than 50% off the original price may be returned for an exchange, full refund, or online store credit within 30 days of the delivery date.

All items being returned must be in original condition, unworn and with original tags intact. If such items are not returned in original condition, they will be returned to you.

Shipping and handling charges are not refundable. Print a pre addressed label after your return has been approved.

Pack your return merchandise securely (in the original packaging if possible) and include a copy of your invoice with your name, email address, and phone number.
If you are exchanging, indicate the item/color you wish to receive in exchange. We will reply to acknowledge the availability of the new items you wish to order.
Please indicate which items you are returning/exchanging and the reason for return.
Boldly write the Order Number on the front of the box/ envelope so that it is easily visible.

We reserve the right to deny a return or refund if the merchandise does not meet the Return and Exchange Policy. Please be aware that all returns will be processed upon receipt of the returned merchandise by our QC team. The return shipping amount will be deducted from your total refund. All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice. For a faster refund, your return label and return slip should correspond with the items in your package. You will receive an email notification when your return has been processed.

Additional Return Options

Use the shipping Method of Your Choice

If you prefer to use your own carrier, please use a trackable and insured shipping method. Please mail your return to the following address. We are not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.

ATTN: Allison Vanthof
3608 North Poinsettia Avenue
Manhattan Beach, CA 90266
Order #:________________

Returning or Exchanging Defective Damaged Items

All claims regarding defective/damaged orders must be reported to Customer Service prior to shipping return items. Please email customer service at allison@outoftheboxpromo.com. When sending your email, please include the following:

•If the item(s) received was defective or damaged in transit.
•Describe the defect and if you would like a replacement or refund.
•Upload a photo if the item is damaged.

Please note that all defective items are subject to inspection.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow 2-3 weeks from the return shipped date for your account to be credited. Depending on your bank, it may take 1-2 billing cycles for the credit to appear on your statement.